Participant Support - IVR Specialist
Job Responsibilities :
Manage communication with participants and help answer queries and make follow up calls when required.
Adhere to responding to the queries in a timely manner.
Provide an end-to-end solution for participants by engaging proficiently with multiple teams.
Prioritize queries/complaints to provide right information by identifying and engaging escalations based on relevance.
Enter complete call logs into the system and document all call information according to standard procedures of handling participant calls.
Educational Qualification : Basic degree / diploma or equivalent
Skill Competencies :
Proficient in relevant computer applications
Required language proficiency – English.
Additional fluency in one or more of the following languages will be an advantage – Hindi, Kannada, Tamil
Good data entry and typing skills
Self-motivated, team player,
Focused, have an eye for detail,
Great organization skills and enjoy working with a small, but flexible team.
Experience : 0 ~ 3 years