Participant Support - IVR Specialist

Job Responsibilities :

  • Manage communication with participants and help answer queries and make follow up calls when required. 

  • Adhere to responding to the queries in a timely manner. 

  • Provide an end-to-end solution for participants by engaging proficiently with multiple teams. 

  • Prioritize queries/complaints to provide right information by identifying and engaging escalations based on relevance. 

  • Enter complete call logs into the system and document all call information according to standard procedures of handling participant calls.

Educational Qualification : Basic degree / diploma or equivalent

Skill Competencies : 

  • Proficient in relevant computer applications  

  • Required language proficiency – English. 

  • Additional fluency in one or more of the following languages will be an advantage – Hindi, Kannada, Tamil 

  • Good data entry and typing skills 

  • Self-motivated, team player, 

  • Focused, have an eye for detail, 

  • Great organization skills and enjoy working with a small, but flexible team.

Experience :~ 3 years

Apply Now

Describe your related work experience
*Long term volunteer minimum commitment - 1 Year
*Poornanga minimum commitment - 3 Years. Click Here to know more.
Click Here to view the Privacy Policy