Job Responsibilities :

• Ensure adherence to organizational procedures, policies, and systems. 

• Adhere to daily turnaround time for activities as per set guidelines

• Proactively escalates issues that can potentially hamper the process 

• Find solutions to technical issues by communicating with backend teams 

• To monitor and maintain the departmental key performance indicators as outlined by operations 

• To monitor, evaluate and to prepare daily, weekly and monthly reports for review 

• Create an inspiring team environment with an open communication culture 

• Set clear team goals, delegate tasks, set deadlines and oversee day-to-day operation 

• Monitor team performance and report on metrics 

• Motivate team members 

• Discover training needs and mentor

Educational Qualification : Basic degree / diploma or equivalent

Skill Competencies : 

• Proficient in relevant computer applications 

• Required language proficiency – English 

• Prior experience in customer service / email support will be preferred. 

• The applicant will be a self-motivated, team player, focused, have an eye for detail, great organization skills and enjoy working with a small, but flexible team.